I haven’t forgotten a school teacher who once wrote on my homework, “This is waffle!” I was devastated at the time because it was one assignment that I had enjoyed writing! Now, after many years of work and study, I have learnt how to think and write much more clearly, logically and professionally. I have […]

If I asked you whether you cared about your clients, I am sure that you would say “yes!”, you probably care about your colleagues and it is very likely that you care about your friends and family. But do you care about yourself? It is easy to SAY we care about ourselves but in practice […]

Research conducted in 2007 with 2,500 companies found that the causes of wasted time – workforce inefficiency – were inadequate supervision poor management planning poor communication IT problems, low morale, and lack or mismatch of skills Certainly, a lot of time is wasted in organisations when there is not enough priority on good planning and […]

I have had my fair share of conflict at work over the years! It is very unpleasant. It damages relationships and can even make you physically sick because conflict is a source of personal stress and anxiety. Conflict at work is more common than we realise, sometimes taking the form of a disagreement between colleagues; […]

Whether you like it or not, you negotiate nearly every day at work. That is because you are constantly communicating with other people. Sadly, I often see many disappointed, angry, defensive and burnt out people today. I believe that if these people could become better negotiators, they would be able to clearly communicate their needs, […]